Privacy Policy

Effective Date: October2025
Company Name: Plastomark Pty Ltd (“Plastomark”)
Website: www.plastomark.co.za 

Plastomark respects your right to privacy and is committed to protecting the personal information that we collect, use, and process in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) of South Africa.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with us, whether online via our website or offline via phone, email, or in-person communications.

  1. Scope

This Privacy Policy applies to:

  • Visitors to our website.
  • Customers (businesses and individuals) engaging with us.
  • Suppliers and service providers.
  • Any other party from whom we may collect personal information in the course of our operations.
  1. What Information We Collect

We may collect and process the following types of information from 3rd parties, including but not limited to supplier and/or customer representatives:

  • Company Information: Registration number, VAT number, B-BBEE status, product or service offerings.
  • Contact Details: Names, phone numbers, email addresses of key personnel.
  • Banking Details: For payment processing and account reconciliation.
  • Compliance Documents: Tax clearance certificates, safety certifications, export/import permits.
  • Transactional Records: Purchase orders, invoices, delivery notes, and correspondence.
  • Communication History: Emails, meeting notes, contracts, and negotiation records.
  • Automatically Collected Information:
  • IP address
  • Browser type and version
  • Device information
  • Website usage data (e.g., pages visited, duration)
  • Cookies and tracking data (see Section 6)

We collect only the minimum personal information necessary for the purpose it is required for.

  1. Purpose of Collection and How We Use Your Information

We collect personal and business information to:

  • Evaluate and onboard suppliers and customers.
  • Facilitate procurement, logistics, and payment processes.
  • Ensure regulatory and contractual compliance.
  • Maintain accurate records and audit trails.
  • Communicate regarding orders, specifications, and performance.
  • Conduct due diligence and risk assessments.
  • Deliver products and services efficiently and securely.
  • Respond to your enquiries or quotation requests.
  • Process and fulfil orders for our products.
  • Provide after-sales service and customer support.
  • Maintain our business records and accounting.
  • Conduct credit checks or manage payments (where applicable).
  • Comply with legal obligations under South African law.
  • Send you important notices (e.g., changes in terms, delivery updates).

We will only use your personal information for the purposes you consented to or that are legally permitted under POPIA.

  1. Legal Grounds for Processing

We process personal information under the following lawful grounds: 

  • Consent: When and where applicable.
  • Contractual necessity: e.g. performance of a contract.
  • Legal obligation: compliance with legal obligations.
  • Legitimate interest: legitimate business interests, such as communicating with customers and managing our distribution operations.
  1. Sharing and Disclosure

We do not sell or rent your personal information.

We may share your personal information with:

  • Internal departments (e.g., procurement, finance, logistics, compliance).
  • Logistics and customs partners: e.g. third-party logistics and courier partners (for deliveries).
  • IT service providers and hosting partners.
  • Auditors, legal, and financial advisors.
  • Regulatory authorities: governmental or regulatory bodies when required by law.
  • Our suppliers or agents for the fulfilment of specific orders.

All third parties are required to process your data in compliance with POPIA and with appropriate safeguards.

  1. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and collect analytics data (e.g., Google Analytics). These cookies may track:

  • Your device and browser type.
  • Time spent on our site.
  • Pages visited.

You can adjust your browser settings to decline cookies if preferred, but this may affect functionality.

  1. Data Security & Confidentiality

Plastomark implements robust security measures to protect the data of all data subjects, including but not limited to customers, suppliers, and employees. These include:

  • Secure digital storage and access controls,
  • Confidentiality clauses in commercial agreements,
  • Restricted access to sensitive information, and
  • Regular reviews of data handling practices.

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, loss, or misuse.

These include:

  • Secure servers and firewalls.
  • Access control and authentication.
  • Regular data backups.
  • Staff training and confidentiality agreements.
  1. Data Retention

We will retain your personal information only as long as necessary for:

  • The purpose it was collected.
  • Legal and contractual obligations.
  • Tax and accounting requirements.

When no longer required, your data will be securely deleted or anonymised.

  1. Your Rights Under POPIA

You have the following rights under South African law:

  • Right of access: to know what personal information we hold about you.
  • Right to correction: to request that inaccurate information be corrected.
  • Right to deletion: to request deletion of your data where legally permissible.
  • Right to object: to object to certain forms of processing.
  • Right to withdraw consent: where processing is based on consent.

To exercise these rights, please contact us at info@plastomark.co.za 

  1. Cross-Border Transfers

We may store or process your data on servers located outside of South Africa. If your data is transferred outside South Africa, Plastomark will ensure that when doing so, such foreign jurisdictions have adequate data protection laws in line with POPIA, or we will require appropriate contractual safeguards.

  1. Retention of Information

We retain supplier and customer information for the duration of the commercial relationship and thereafter as required by law. Data no longer needed is securely deleted or archived.

  1. Your Rights

You have the right to:

  • Access and correct your personal information.
  • Object to certain types of processing.
  • Request deletion of personal data (subject to legal retention).
  • Withdraw consent for optional data uses.
  • Lodge complaints with the Information Regulator.
  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please consult their privacy policies before sharing your information.

  1. Changes/Updates to This Policy

We reserve the right to update or amend this Privacy Policy from time to time. When we do, we will post the revised version on our website with a new “Effective Date”.

  1. Contact Us

If you have any questions or wish to make a privacy-related request, please contact:

Information Officer
Plastomark Pty Ltd
Head Office | JHB: Plastomark Place | Turnberry Office Park | 178 Cumberland Avenue | Bryanston | 2021
Email: info@plastomark.co.za
Phone: +27 (0) 11 706 4646

Or contact us online.

Let us know how we can assist — whether you're looking for product advice, pricing, or logistics support.